Privacy policy

Última actualización: 17 de enero de 2026

Hernora operates this store and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Hernora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card and debit card numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.

  • From service providers, including when we engage them to provide certain technologies or when they collect or process personal information on our behalf.

  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. This includes fulfilling contracts with you, processing payments, managing orders, remembering preferences, sending account-related notifications, facilitating purchases, returns, and exchanges, managing your account, arranging shipping, enabling reviews, and providing personalized shopping experiences such as product recommendations.

  • Marketing and advertising. We may use your personal information to send promotional communications via email, text message, or postal mail, and to display online advertisements for products or services on our Services or other websites, including based on your prior activity.

  • Security and fraud prevention. We use personal information to authenticate accounts, provide secure checkout experiences, detect and prevent fraud or illegal activity, and protect the security of our Services. You are responsible for keeping your login credentials confidential.

  • Communicating with you. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

  • Legal purposes. We may use personal information to comply with applicable laws, respond to legal requests, enforce our Terms of Service or policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties in certain circumstances, including:

  • With Shopify, service providers, and vendors who perform services on our behalf (such as payment processing, analytics, IT management, customer support, cloud storage, fulfillment, and shipping).

  • With marketing and advertising partners to provide marketing services and display advertisements. These partners use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of personalized advertising.

  • When you direct, request, or consent to such disclosure, including through social media integrations or login features.

  • With affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations or protect our rights.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information related to your access and use of the Services. Information you submit may be shared with Shopify and third parties located in other countries. Shopify may process your personal information for advanced features and personalization. Shopify is responsible for processing this information and responding to rights requests related to such processing. For more information, please review Shopify’s Consumer Privacy Policy at https://privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Any information you provide on third-party platforms may be visible to others.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us to request deletion.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to opt out of data sale or targeted advertising

  • Right to manage communication preferences

You may exercise these rights through the Services or by contacting us. We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer and process your information outside your country of residence. When required, we use approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@hernora.com